GaraHerb® Privacy Policy — How We Collect, Use & Protect Your Personal Data

Last Updated: April 18, 2026

At GaraHerb® ("we," "us," or "our"), your privacy is one of our top priorities. This Privacy Policy explains what personal information we collect when you visit or purchase from our official website at web-garaherb.com, how we use that information, who we share it with, and the rights you have over your data.

By using this Site, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the Site. This policy applies only to web-garaherb.com and does not cover external sites we may link to.

This policy is written to comply with the California Consumer Privacy Act (CCPA), the European Union General Data Protection Regulation (GDPR), the California Online Privacy Protection Act (CalOPPA), and other applicable United States privacy laws.

1. Information We Collect

We collect two main types of information: personal information you voluntarily provide, and technical information automatically collected through your browser.

A. Personal Information You Provide

  • Contact details: Full name, shipping address, billing address, email address, and phone number.
  • Payment details: Credit or debit card number, expiration date, and CVV (processed directly by our PCI-compliant payment gateway — we do not store full card numbers on our servers).
  • Account data: Login credentials if you create an account.
  • Communication data: Emails, chat messages, or customer support inquiries you send us.
  • Survey and feedback responses if you choose to participate.

B. Information Collected Automatically

  • Device data: IP address, browser type, operating system, and device identifiers.
  • Usage data: Pages visited, time spent on pages, referring URL, clicks, and general interaction patterns.
  • Location data: Approximate geographic location inferred from IP address (not GPS).
  • Cookies and similar technologies: See Section 6 below for full details.

2. How We Use Your Information

We use the information we collect for the following lawful purposes:

  • Order fulfillment: To process payments, ship products, send order confirmations, and deliver the 60-day money-back guarantee.
  • Customer support: To respond to your inquiries, help with refunds, and resolve issues.
  • Account management: To maintain your account and authenticate logins.
  • Marketing (with consent): To send you promotions, discounts, or product updates — only if you've opted in. You can unsubscribe anytime.
  • Site improvement: To understand how visitors use the Site and improve features, layout, and content.
  • Fraud prevention: To detect and prevent unauthorized transactions, counterfeit resale, and abuse.
  • Legal compliance: To fulfill tax, accounting, and other legal obligations.

3. How We Share Your Information

GaraHerb does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data in the limited cases listed below:

Service providers: Trusted third parties who help us operate the business — including payment processors, shipping carriers (USPS, UPS, FedEx), email platforms, customer support tools, and analytics providers. These partners only receive the data they need to do their job and are contractually required to protect it.

Legal requirements: If required by law, subpoena, court order, or government request, or to protect our rights, prevent fraud, or ensure the safety of our customers.

Business transfers: If GaraHerb is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify affected users in advance.

With your consent: For any purpose not described above, we will ask for your explicit permission first.

4. How Long We Keep Your Data

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy. Order and transaction records are retained for up to 7 years to comply with tax, accounting, and legal obligations. Marketing data is kept until you unsubscribe or request deletion. Cookie data typically expires within 30 days to 2 years depending on the cookie type.

5. How We Protect Your Information

We use industry-standard security measures to protect your data, including SSL encryption (HTTPS), PCI-DSS compliance for payment processing, secure servers, access controls, and regular security audits. While no system can be 100% secure, we work continuously to safeguard your information against unauthorized access, alteration, or loss.

If a data breach ever occurs that affects your personal information, we will notify you by email and take the steps required by applicable law.

6. Cookies & Tracking Technologies

We use cookies — small text files stored on your device — to improve your experience. We use the following categories:

  • Essential cookies: Required for the Site to function (cart, login, checkout). Cannot be disabled.
  • Analytics cookies: Tools such as Google Analytics help us understand how visitors use the Site.
  • Marketing cookies: Used to show relevant ads on other platforms (such as Facebook or Google). Only active if you consent.
  • Preference cookies: Remember settings like language or region.

You can manage or disable cookies in your browser settings. Disabling essential cookies may prevent checkout or login from working properly. Most browsers also let you send a "Do Not Track" signal — we honor this signal where technically feasible.

7. Your Privacy Rights (GDPR, CCPA & More)

Depending on your location, you may have some or all of the following rights over your personal data:

  • Right to access: Request a copy of the personal information we hold about you.
  • Right to correct: Ask us to fix inaccurate or incomplete data.
  • Right to delete: Request that we delete your data ("right to be forgotten").
  • Right to restrict processing: Limit how we use your data in certain situations.
  • Right to data portability: Receive your data in a machine-readable format.
  • Right to object: Object to certain uses of your data, including direct marketing.
  • Right to opt out of sale: Opt out of the sale of personal data under CCPA. Note: GaraHerb does not sell personal data.
  • Right to withdraw consent: Withdraw previously given consent at any time.
  • Right to non-discrimination: We will not discriminate against you for exercising any privacy right.

To exercise any of these rights, email contact@web-garaherb.com with your name, order number (if applicable), and the specific request. We respond to verified requests within 30 days (GDPR) or 45 days (CCPA).

8. Children's Privacy

GaraHerb is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13, in compliance with the United States Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal data, please email us immediately and we will delete it.

9. Third-Party Websites

Our Site may contain links to external websites (such as FDA.gov, Healthline, or research databases). We are not responsible for the privacy practices of those sites. Please read their privacy policies before sharing information with them.

10. International Data Transfers

GaraHerb operates primarily in the United States. If you access the Site from outside the United States, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Site, you consent to this transfer. For EU users, we rely on appropriate safeguards such as Standard Contractual Clauses where required by GDPR.

11. Do Not Track Signals

Some browsers send a "Do Not Track" (DNT) signal to websites. Currently, there is no universal standard for responding to DNT signals. GaraHerb honors DNT where technically feasible and continues to monitor industry guidelines.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business. Updates take effect immediately upon posting on this page, with the "Last Updated" date revised. For significant changes, we will notify registered users by email. Please review this page periodically.

Privacy Policy — Frequently Asked Questions

GaraHerb collects your name, shipping and billing address, email, phone number, and payment details when you place an order. We also collect browser type, IP address, and site usage data through cookies.

No. GaraHerb never sells, rents, or trades your personal information to third parties for marketing. Data is only shared with essential service providers (payment processors, shipping carriers) to fulfill your order.

Email contact@web-garaherb.com with the subject line "Data Deletion Request." We process verified requests within 30 days, except for data we must keep for legal or tax reasons.

Yes. All payments use SSL encryption and a PCI-DSS compliant gateway. GaraHerb never stores your full credit card number on our servers.

EU residents (GDPR) and California residents (CCPA) have rights to access, correct, delete, export, or restrict the use of their personal data. Email contact@web-garaherb.com to exercise any right.

Click the "Unsubscribe" link at the bottom of any marketing email from GaraHerb. You can also email contact@web-garaherb.com and we will remove you from our list within 24 hours.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact our team:

GaraHerb Privacy & Data Protection
Email: contact@web-garaherb.com
Phone: 1-800-253-8173
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

We respond to all privacy-related requests within 30 days (GDPR) or 45 days (CCPA), whichever applies.

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